Dozens of travellers without luggage after arriving on Air New Zealand’s renewed

Teva said Air New Zealand has told them to “wait” while they try to get them reunited with their luggage. 

“Now we don’t have clothes, we have to go to our houses here, we don’t have a local number, we don’t have a bank account here, we have nobody helping us or waiting for us or asking if it’s fine.”

Another person on the flight from New York whose luggage has also gone missing said they’ve been told their bags will arrive on Tuesday. 

“We’ve been told they are going to arrive tomorrow morning, I think we have to take that at face value. It’s pleasing they at least know where they are I guess because there is a lot of them [bags] have gone missing,” the passenger told Newshub

“I think the problem lies at the JFK end, it was not the best check-in experience and overall teething issues have probably contributed to that, so it’s a bit disappointing. 

“The flight itself was great, can’t fault the Air New Zealand team, it’s just one of those unfortunate things.” 

Air New Zealand’s chief operating officer Alex Marren said some bags were left behind in New York.

“Unfortunately, given additional fuel requirements due to adverse weather, some customer bags were unable to be loaded in New York and we are getting them to New Zealand as soon as possible,” Marren said.

“We are in touch with customers to update them and reunite them with their bags. We’re sorry for any inconvenience this has caused.”